hey i am gettin extra charges in my bank account from vodafone, today I received a char...

GetHuman-diegosch's customer service issue with Vodafone (Germany) from May 2018

Help with my Vodafone (Germany) issue
The issue in GetHuman-diegosch's own words
hey i am gettin extra charges in my bank account from vodafone, today I received a charge for **.** euros on my bank account without notification and without a notice nor a bill. (rechnung) it is not clear to me why and it is not the first time, plus I am being charged extra many times for calling numbers from people that live in germany but that their number is from another country and the representative said that I was calling the ausland. I have tried to go through chat and also tried to call with no answer. please contact me on email this is the same email registered on your platform for my number. it is against your terms and conditions to make charges without a notification!
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Vodafone (Germany)

Customer service issue
Reported by GetHuman-diegosch
May 21st, 2018 - 6 mons ago
I have an issue with Vodafone (Germany) too
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Seen by 13 customers so far
Similar issue to 686 others
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Timeline
GetHuman-diegosch started working on this issue
May 21st 5:07pm
GetHuman-diegosch indicated the issue is not fixed yet.
May 21st 6:07pm
GetHuman-diegosch indicated the issue is not fixed yet.
May 22nd 6:08pm