I wasted loads of airtime trying to speak to a person. I spoke to robots, bots, Tobi, but not one human being. Telephone numbers on websites gave wrong numbers, defunct numbers, and back to robots. Eventually spoke to a consultant, who cancelled the game ?? and escalated query to establish refunds. Will have to wait and see how much is refunded, and if there will be a follow up call .

GetHuman5954441's Overcharge/Strange charge issue with Vodacom from April 2021

Help with my Vodacom issue
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Before contacting them, items GetHuman5954441 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman5954441's own words
I have been charged for Game Mine, at R***.** per month. I am ** yrs old, I do not play games on my phone, and I never agreed to have monies added to my account. I have no grandchildren who could have signed up for this. I use my phone for business and private use only. I want this Game Mine removed from my phone, and I want a refund of the monies paid, as it was billed illegally.
They don't realise how frustrating it is to be unable to speak to a human, their telephone numbers refer to robots, bots, and Tobi, who can't assist. Waste of time.
I want all the monies back , deducted without permission, and an apology would be nice !!!!!
** years I have been a customer, and I didn't expect to have both phone accounts to be debited with these fraudulent games
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Vodacom

Overcharge/Strange charge issue
Reported by GetHuman5954441
Apr 13th, 2021 - 4 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 587 others
0 customers following this

Timeline

GetHuman5954441 started working on this issue
Apr 13th 9:15am