I wasted loads of airtime trying to speak to a person. I spoke to robots, bots, Tobi, but not one human being. Telephone numbers on websites gave wrong numbers, defunct numbers, and back to robots. Eventually spoke to a consultant, who cancelled the game ?? and escalated query to establish refunds. Will have to wait and see how much is refunded, and if there will be a follow up call .

GetHuman5954441's Overcharge/Strange charge issue with Vodacom from April 2021

Help with my Vodacom issue
First: share to improve GetHuman5954441's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5954441 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman5954441's own words
I have been charged for Game Mine, at R***.** per month. I am ** yrs old, I do not play games on my phone, and I never agreed to have monies added to my account. I have no grandchildren who could have signed up for this. I use my phone for business and private use only. I want this Game Mine removed from my phone, and I want a refund of the monies paid, as it was billed illegally.
They don't realise how frustrating it is to be unable to speak to a human, their telephone numbers refer to robots, bots, and Tobi, who can't assist. Waste of time.
I want all the monies back , deducted without permission, and an apology would be nice !!!!!
** years I have been a customer, and I didn't expect to have both phone accounts to be debited with these fraudulent games
How GetHuman5954441 fixed the problem

We are waiting for GetHuman5954441 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vodacom's attention and get better help faster. Tap below to get started.
Having Vodacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Overcharge/Strange charge issue
Reported by GetHuman5954441
Apr 13th, 2021 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 587 others
0 customers following this


GetHuman5954441 started working on this issue
Apr 13th, 2021 9:15am