My data contract was upgraded fraudulently and was turned into a cellphone deal *the nu...

GetHuman2595157's customer service issue with Vodacom from March 2019

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The issue in GetHuman2595157's own words
My data contract was upgraded fraudulently and was turned into a cellphone deal *the number ********** then l sent the necessary documents to the fraud department but noone contacted me the ref number : EC-*KVX-***F*Q*last someone called and explained the results of the investigation and said the issue was resolved and l have been getting the original **GB from January and since the sim card stays in a pocket router i didn't know the issue was resolved and l could use the router again*So l put in another request to have the data contract resume on * April and i will start paying from * April going forward ref number *-**************
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Vodacom

Customer service issue
Reported by GetHuman2595157
Mar 26th, 2019 - a mon ago
I have an issue with Vodacom too
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Seen by 3 customers so far
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GetHuman2595157 started working on this issue
Mar 26th 9:25am