Hi, I called into Vodacom cancellation department on the **th September to cancel my c...

GetHuman-shalima's customer service issue with Vodacom from November 2018

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The issue in GetHuman-shalima's own words
Hi, I called into Vodacom cancellation department on the **th September to cancel my contract number **********, The lady i chatted to confirmed that i will not be billed from the end of September.*I called back in the middle of October as i realized that my contract was still not cancelled, the gentleman i chatted to confirmed that he can see that i requested the cancellation in September and thinks that it was not completed by the consultant i spoke to, he then confirmed that he would process the cancellation and request that my account be credited for the month of October as i did call in and request the cancellation...*I prefer to now have the communication in writing as my bank account was now debited at the end of October, and my contract is still not cancelled and I am starting to get very frustrated with this process.*I tried calling in a few times in the last week and have been kept holding on the line while I am transferred constantly between departments before the calls get cut.**Please help me!
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Vodacom

Customer service issue
Reported by GetHuman-shalima
Nov 1st, 2018 - 2 mons ago
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Nov 1st 2:02pm