My husband wanted an upgrade on our data toggle (*** *** ****). I went to Vodacom Plet...

GetHuman-brbrfbr's customer service issue with Vodacom from June 2018

25 views | 122 similar | 0 following
Help with my Vodacom issue
Did we steer you to the right help?
Waiting to see if GetHuman-brbrfbr got the right customer help using our suggestion.
The issue in GetHuman-brbrfbr's own words
My husband wanted an upgrade on our data toggle (*** *** ****). I went to Vodacom Plettenberg Bay and chose a plan for him and signed everything. He then changed his mind and I went to Vodacom again and they knew when I walked in that I wanted to cancel the contract as I phoned Vodacom before I went into the shop and they assured me it will be cancelled. So this morning my husband got an sms "Congratulations on your new Vodacom contract! You qualify for a FREE Top Dog voucher valued at R**,***. To redeem, visit http:**voda.com*tdv and enter code: vd*****bba***c. For more info, visit http:**voda.com*tdtnc T&Cs apply." so the contract was never cancelled. Why did they all assure me it would be cancelled then?? Thank you. Barbara Faber on behalf of James Faber - *** *** ****. He does not want that contract

GetHuman-brbrfbr did not yet indicate what Vodacom should do to make this right.

How GetHuman-brbrfbr fixed the problem

We are waiting for GetHuman-brbrfbr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vodacom's attention and get better help faster. Tap below to get started.
Having Vodacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brbrfbr fixes it.
This email address isn't valid

Vodacom

Customer service issue
Reported by GetHuman-brbrfbr
Jun 4th, 2018 - 3 years ago
Fixed
Seen by 25 customers so far
Similar issue to 122 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-brbrfbr started working on this issue
Jun 4th, 2018 12:05pm
GetHuman-brbrfbr indicated the issue is not fixed yet.
Jun 4th, 2018 5:10pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies