My husband wanted an upgrade on our data toggle (*** *** ****). I went to Vodacom Plet...

GetHuman-brbrfbr's customer service issue with Vodacom from June 2018

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My husband wanted an upgrade on our data toggle (*** *** ****). I went to Vodacom Plettenberg Bay and chose a plan for him and signed everything. He then changed his mind and I went to Vodacom again and they knew when I walked in that I wanted to cancel the contract as I phoned Vodacom before I went into the shop and they assured me it will be cancelled. So this morning my husband got an sms "Congratulations on your new Vodacom contract! You qualify for a FREE Top Dog voucher valued at R**,***. To redeem, visit http:**voda.com*tdv and enter code: vd*****bba***c. For more info, visit http:**voda.com*tdtnc T&Cs apply." so the contract was never cancelled. Why did they all assure me it would be cancelled then?? Thank you. Barbara Faber on behalf of James Faber - *** *** ****. He does not want that contract
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Vodacom

Customer service issue
Reported by GetHuman-brbrfbr
Jun 4th, 2018 - 2y ago
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GetHuman-brbrfbr started working on this issue
Jun 4th, 2018 12:05pm
GetHuman-brbrfbr indicated the issue is not fixed yet.
Jun 4th, 2018 5:10pm