I rally need to blow off steam, I have the following questions for Vodacom.***) Why is...

GetHuman-wilmava's customer service issue with Vodacom from May 2018

9 views | 485 similar | 0 following
Help with my Vodacom issue
GetHuman-wilmava's next move: call Vodacom.
The best way to get your problem resolved is to tap the button below to start calling Vodacom. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-wilmava's own words
Get my Broadband Modem to work ... I rally need to blow off steam, I have the following questions for Vodacom.***) Why is the data usage on my wi-fi more than on my broadband modem? Please do not insult my intelegence by advising me that the wi-fi is *g and the modem not as I had the same problem before *g was even invented.**) Why is it that I have a strong data signal on my phone and broadband modem but the signal on my wi-fi fluctuates and even disappears?**) Taking the above into consideration why is Vodacom discontinuing the broadband modem?**) I have been having problems with my broadband modem, the advise I received was get a new contract, Vodocom discontinued the broadband so get the new contract with more data on for your wi-fi? So it is going to cost me more to run my business? What about the signal flactuations causing loss of productivity, I do not know if there is a software clash on my current modem or if my sim needs to be swopped or if I need a new broadband modem, which is not an option anymore with Vodacom.**) I spend days at SARS where the signal is non existent on my Wi-Fi, not to mention that the battery runs out, causing loss of productivity as I work while waiting at SARS.**) I also tried to use my sim for my broadband in my wi-fi, guess what it is to big to fit into my wi-fi, so get a sim swop, will that mean once the broadband issue is resolved will i still be able to use the sim?**I would appreciate and honest answer to the questions raised and a workable solution with out it causing me an increase my expenses.
You do not get honest answeres
Answer my questions honestly, have a look at my problem with the broadband modem and come up with solutions without me having to incurr more costs.
* Years, not for the Broadband to be discontinued, dishonesty by taking it off the market when the Wi-Fi option uses more data.
Went to the shop to find out with a shock how Vodacom is trying to make extra money by discontinuing a product that is working fine.
How GetHuman-wilmava fixed the problem

We are waiting for GetHuman-wilmava to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vodacom's attention and get better help faster. Tap below to get started.
Having Vodacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wilmava fixes it.
This email address isn't valid

Vodacom

Wi-Fi - Broadband Modem
Customer service issue
Reported by GetHuman-wilmava
May 22nd, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 485 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-wilmava started working on this issue
May 22nd, 2018 8:34am
GetHuman-wilmava indicated the issue is not fixed yet.
May 22nd, 2018 9:40am
GetHuman-wilmava indicated the issue is not fixed yet.
May 22nd, 2018 9:43am
GetHuman-wilmava indicated the issue is not fixed yet.
May 22nd, 2018 9:52am
GetHuman-wilmava indicated the issue is not fixed yet.
May 22nd, 2018 1:43pm
GetHuman-wilmava indicated the issue is not fixed yet.
May 23rd, 2018 9:55am
GetHuman-wilmava indicated the issue is not fixed yet.
May 25th, 2018 10:51am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers