How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Vocalocity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Vocalocity's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Vonage Business.
If you know your party's extension, you can dial it at any time.
Please listen carefully as our menu options have changed.
For sales, press one. For customer care, including technical support, press two.
For billing, press three. For marketing and
Thank you for calling Vonage Business Cell department."
Excerpt from a call with Vocalocity
Wednesday, March 6, 2024 7:38 PM
The first phone menu
"Thank you for calling Vonage Business.
If you know your party's extension, you can dial it at any time.
Please listen carefully as our menu options have changed.
For sales, press one.
For customer care, including technical support, press two."
Excerpt from a call with Vocalocity
Wednesday, March 6, 2024 7:38 PM
What are the hours and when should I call?
Vocalocity operates the call center for this 877-862-2562 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vocalocity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vocalocity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vocalocity is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Vocalocity is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Vocalocity number, but it is also the day with the shortest hold times.
Why call this Vocalocity number?
Below is a sample of recent calls to Vocalocity, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about free month offer: "I would like to know if Vocolocity still offers a free first month of service for new customers."
- From a call lasting 9m 7s , Mar 6, 2024 7:38 PM
More Ways to Contact Vocalocity Customer Service
There are of course other ways to contact Vocalocity customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Vocalocity customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Vocalocity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vocalocity agent. This phone number is Vocalocity's best phone number because 318 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-862-2562 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Vocalocity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Vocalocity has 2 phone numbers. It's not always clear what is the best way to talk to Vocalocity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vocalocity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vocalocity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies