We would like to give a commendation to one of your smart homes professionals, Domingo...

GetHuman2951264's customer service issue with Vivint from May 2019

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The issue in GetHuman2951264's own words
We would like to give a commendation to one of your smart homes professionals, Domingo Medina. We have had the good fortune of engaging him three times, because of equipment issues. Each time he has displayed the utmost in professionalism, product knowledge, and concern for our satisfaction as customers.**As a professional, he is appropriate in his conduct and expression. He listened, attentively, to what we had experienced. He, then, conveyed what the potential causes of the problem may be. After examining the problem, he gave us the diagnosis and explained what was needed to solve the problem. Along the process, he constantly educated us about the equipment and its capability. It is a good feeling to understand something you engage on a daily basis.**As a service professional, he has never failed to answer our questions of concern or inquiry. If ever he does not know the answer or needs information from customer service, he will contact the appropriate department and secure the answer to the question or eliminate our concern.**He is one of the most excellent tech professionals, we have had the pleasure to engage, in all my years of being a consumer. He is a great promoter or your products and an even greater representative of your company. We are more at ease with our relationship, with your company, because of Mr. Medina.**Sincerely yours,**A.J. & Cheryl Wynn

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Vivint

Customer service issue
Reported by GetHuman2951264
May 20th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 89 others
0 customers following this

Timeline

GetHuman2951264 started working on this issue
May 20th, 2019 1:06am