I do not understand and I have no patience regarding that. I bought those tickets with...

GetHuman2537082's customer service issue with Vivid Seats from March 2019

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Top Tip from another customer
If you are looking to change an order you should not wait and should call in. If the order has already shipped then you will need to wait for it to be delivered and call in. If you are looking for a refund for an order or item you bought from Frigidaire then you will need to email or call the company directly. If the item was bought from a third party company then you will need to contact them, not Frigidaire.
The issue in GetHuman2537082's own words
I do not understand and I have no patience regarding that. I bought those tickets with the intention of sending them to my friend as a gift for his help.*And you system of transferring the tickets did not work. I paid a lot of money for those tickets and I look really stupid ....( I told him that I was sending him a gift that did not arrive)*For that I will really appreciate something from you guys.*I could not believe that there is nothing you can do for me.*Even” the chat “I had I still don’t know if I talk to a real person or a robot was not able to help he send me a link that did not help me at all.*Hope to receive some any kind of compensation for your company put yourself in my shoes.**Very bad situation **Sylvie**On Mar **, ****, at **:**, *****@***.com wrote:**Hi Sylvie,**Thanks for reaching out to us! I understand your concern and I am more than happy to help. After review, I do see that the tickets were sent to you initially and resent to you per a Live Chat that you had with an agent. Given that these were confirmed and sent accordingly, we would be unable to issue a refund at this time. We appreciate your patience in understanding this matter and hope you have a great day!**Please feel free to reply to this e-mail if you have any additional questions or immediate concerns.* *Thank you!*Moises **Customer Support**** **Help Center * Order Status***From: *****@***.com *Sent: Sat Mar ** **** **:**:** GMT-**** (Central Daylight Time) *To: *****@***.com *Subject: TicketsRef:*********** *Please don’t laugh in my face. Bought those tickets as a gift I try to transfer the tickets and the person never received anything.I look really bad. And your customer service *****, not able to talk to anyone.*Never again **Sylvie******@***.com***Sylvie

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Vivid Seats

Customer service issue
Reported by GetHuman2537082
Mar 18th, 2019 - 3 years ago
Seen by 20 customers so far
Similar issue to 719 others
0 customers following this
Items needed
Order number
Name on Account
Email on account
Event name and time
Phone number on account
Current address
Home and billing address


GetHuman2537082 started working on this issue
Mar 18th, 2019 2:50am
GetHuman2537082 indicated the issue is not fixed yet.
Mar 19th, 2019 12:34am