I purchased ticket to Ed Sheeran concert for November **th concert in Atlanta.*The date...

GetHuman1559829's customer service issue with Vivid Seats from November 2018

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The issue in GetHuman1559829's own words
I purchased ticket to Ed Sheeran concert for November **th concert in Atlanta.*The date was changed to November *th. I had no knowledge of this. Apparently a group email was sent out in September. I did not get that email and no other correspondence was sent. I only found out after the fact. I could have sold my tickets or possibly made arrangements if I had known o the date change. My daughter and I both came from out of town but only arrived for a Saturday concert. I looked on your concert schedule and it showed a Nov **th concert (also a November *th concert). I am requesting either a refund or credit for the ticket amount to be used for another concert. Customer service supervisor was extremely rude and did not help at all.

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Vivid Seats

Customer service issue
Reported by GetHuman1559829
Nov 14th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 309 others
0 customers following this
Items needed
Order number
Name on Account
Email on account
Event name and time
Phone number on account
Current address
Home and billing address

Timeline

GetHuman1559829 started working on this issue
Nov 14th, 2018 7:22pm
GetHuman1559829 indicated the issue is not fixed yet.
Nov 14th, 2018 7:23pm

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