I purchased ticket to Ed Sheeran concert for November **th concert in Atlanta.*The date...

GetHuman1559829's customer service issue with Vivid Seats from November 2018

3 views | 309 similar | 0 following
Help with my Vivid Seats issue
Did that get it fixed?
Waiting to see if GetHuman1559829 fixed the issue with our suggestion.
The issue in GetHuman1559829's own words
I purchased ticket to Ed Sheeran concert for November **th concert in Atlanta.*The date was changed to November *th. I had no knowledge of this. Apparently a group email was sent out in September. I did not get that email and no other correspondence was sent. I only found out after the fact. I could have sold my tickets or possibly made arrangements if I had known o the date change. My daughter and I both came from out of town but only arrived for a Saturday concert. I looked on your concert schedule and it showed a Nov **th concert (also a November *th concert). I am requesting either a refund or credit for the ticket amount to be used for another concert. Customer service supervisor was extremely rude and did not help at all.

GetHuman1559829 did not yet indicate what Vivid Seats should do to make this right.

How GetHuman1559829 fixed the problem

We are waiting for GetHuman1559829 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vivid Seats's attention and get better help faster. Tap below to get started.
Having Vivid Seats issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1559829 fixes it.
This email address isn't valid

Vivid Seats

Customer service issue
Reported by GetHuman1559829
Nov 14th, 2018 - 3 years ago
Seen by 3 customers so far
Similar issue to 309 others
0 customers following this
Items needed
Order number
Name on Account
Email on account
Event name and time
Phone number on account
Current address
Home and billing address


GetHuman1559829 started working on this issue
Nov 14th, 2018 7:22pm
GetHuman1559829 indicated the issue is not fixed yet.
Nov 14th, 2018 7:23pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies