Hey, I bought a ticket a few months ago on Father’s Day for my dad to go to the Tenness...

GetHuman-rileypa's customer service issue with Vivid Seats from September 2018

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The issue in GetHuman-rileypa's own words
Hey, I bought a ticket a few months ago on Father’s Day for my dad to go to the Tennessee vs Florida game (**** National Championship edition). The game is this Saturday and he just left last night for immediate training. He’s in the Air Force and won’t be back until two week from now. I have read there’s a no return policy yet I’m confused on how I’m going to resell a ticket when I get it less then ** hours before the game? That seems obscured. I’ve emailed twice about this problem within the last week and haven’t gotten a single response. I then called your customer service line and was offered help from a bot the whole time. I then tried using your live chat and was offered no help again. I sat in a chat room with nobody chatting or telling me to hold. I’m very disappointed with your customer service and how you present yourself. I’ve basically wasted $***.

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Vivid Seats

Customer service issue
Reported by GetHuman-rileypa
Sep 17th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 119 others
0 customers following this
Items needed
Order number
Name on Account
Email on account
Event name and time
Phone number on account
Current address
Home and billing address

Timeline

GetHuman-rileypa started working on this issue
Sep 17th, 2018 6:28pm
GetHuman-rileypa indicated the issue is not fixed yet.
Sep 19th, 2018 2:16am
GetHuman-rileypa indicated the issue is not fixed yet.
Sep 19th, 2018 4:12am

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