I am requesting a full refund of $**.** due the I was sent the incorrect information on...
GetHuman5251754's customer service issue with VitalChek from September 2020
Help with my VitalChek issue
First: share to improve GetHuman5251754's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5251754 may need:
Name, Order number, Email address, Billing address, and Phone number
The issue in GetHuman5251754's own words
I am requesting a full refund of $**.** due the I was sent the incorrect information on my birth certificate. I informed the custom service representative at the time I placed the order that I have a decree for name change do you need that. I was told no. I asked again as she began to take my information do I need to send you the decree of my name change. She again said no. I was not informed at any point that they will send me what is stated in the system. I stated please do not send me another birth certificate with the incorrect information. At no time during the conversation was I informed that since I have a decree name change that I should call the Virginia Health Department to place the order. I am requesting a full refund. *For the last two days I have been on hold for * *** to speak with someone. The only way I was able to get through was to state in your automatic service was to select the corresponding number to order a certificate. Once connected I spoke with Stephanie who kept telling me that it is my responsibility to know the procedure. I ask to speak with a supervisor. She placed me on hold and came back stating that I would have to contact Virginia Health Department. I stated that they stated to me that I needed to contact Vital check to request the refund due to they are the one who took the order and that they, Vital check should have informed me that I was to contact the appropriate facility to place the order. Please help. Thank you
GetHuman5251754 did not yet indicate what VitalChek should do to make this right.
I have an issue with VitalChek too
How GetHuman5251754 fixed the problem
We are waiting for GetHuman5251754 to fix the problem and share the solution with the rest of us customers.
Please help with my VitalChek issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VitalChek customer problems.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!