Order J*MPC*X* I paid $** on August **,**** to have Vital check obtain my Birth Certifi...

GetHuman5239536's customer service issue with VitalChek from September 2020

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The issue in GetHuman5239536's own words
Order J*MPC*X* I paid $** on August **,**** to have Vital check obtain my Birth Certificate and I rarely check my email. When I did, imagine my surprise when they tell me to download my form to mail it in and pay an additional State payment of $** dollars that was already calculated in my purchase. I was sent a confirmation code but no PIN. I tried to have the system send me an email to retrieve it and never received one, so managing my account was completely out. I needed this birth certificate two weeks ago, and I paid for expedited service. I do not know if the typo in my maiden last name was on my part or whoever was handling my process. The last name should be ROBERTS and NOT RIBERTS .

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VitalChek

Customer service issue
Reported by GetHuman5239536
Sep 7th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1696 others
0 customers following this

Timeline

GetHuman5239536 started working on this issue
Sep 7th, 2020 4:46pm

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