on June **, I ordered two birth certificates from NYC VR (brooklyn) to be sent to Mexic...

GetHuman-mrushfie's customer service issue with VitalChek from July 2020

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on June **, I ordered two birth certificates from NYC VR (brooklyn) to be sent to Mexico, where I am living. I will paste in transaction details below. Problem is, regular mail is frequently stolen here in mexico. Thus, even if duplicates are sent, they too will risk being stolen. I am not sure if that is what happened in this case or if * weeks is a normal wait time. **My question is if they are lost, whether they can be sent by FedEx or DHL and the charge just added to my credit card. I need the birth certificate for application for visa. Thank you for your advice. Here is the transaction. **VCN*NY CITY VITAL REC ***-******* NY*Transaction date:************Card type:*Visa*Transaction type:*Purchases*Merchant description:*BUSINESS SERVICES NOT ELSEWHERE CLASSIFIED*Merchant information:****-******* , NY*Reference number:******Merchant Name: get more information about merchant name change*NEW YORK CITY Select toEditthe merchant name*Transaction Category: get more information about transaction category*Cash, Checks & Misc: Other Expenses Select toEditthe transaction category*Online Transaction:*Y

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VitalChek

Customer service issue
Reported by GetHuman-mrushfie
Jul 23rd, 2020 - 9 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 1458 others
0 customers following this

Timeline

GetHuman-mrushfie started working on this issue
Jul 23rd, 2020 8:47pm
GetHuman-mrushfie indicated the issue is not fixed yet.
Jul 25th, 2020 1:49pm