I placed an order with VitalCheck for a certified copy of a marriage certificate throug...

GetHuman3532690's customer service issue with VitalChek from September 2019

Help with my VitalChek issue
The issue in GetHuman3532690's own words
I placed an order with VitalCheck for a certified copy of a marriage certificate through Cook County Geneaology. This was on July ** and I cannot get a status on the order. No one knows where it is, not Cook County, not VitalCheck. I have spent a ridiculous amount of time online and on the phone trying to reach someone who can track my order. This morning someone at VitalCheck told me the order was sent to the Illinois Dept of Public Health instead, so I called there and they do not take online orders from VitalCheck for marriage certificates, in fact all they have is marriage verifications and you have send a written app and ID in. I never submitted anything except what I was asked for online. I cannot get anywhere, no one knows anything about my order. I would love for a supervisor from VitalCheck to call me and figure out where this order went.

GetHuman3532690 did not yet indicate what VitalChek should do to make this right.

How GetHuman3532690 fixed the problem
Called LexisNexis, VitalChek's parent company and asked to be directed to a supervisor who contacted the county to get the orders taken care of.
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How Do I Track My Order with Vitalchek?How Do I Track My Vitalchek Order?
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Customer service issue
Reported by GetHuman3532690
Sep 4th, 2019 - 2 years ago
GetHuman3532690 shared how to fix
Seen by 10 customers so far
Similar issue to 3621 others
0 customers following this
Items needed
Order number
Email address
Billing address
Phone number


GetHuman3532690 started working on this issue
Sep 4th, 2019 4:25pm
GetHuman3532690 confirmed the issue is fixed. Hooray!
Sep 4th, 2019 9:51pm

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