I am trying to get my fathers birth certificate from American Samoa. I did the whole in...

GetHuman-mtiffani's customer service issue with VitalChek from November 2018

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The issue in GetHuman-mtiffani's own words
I am trying to get my fathers birth certificate from American Samoa. I did the whole in person process w* the Samoan office in Honolulu, HI been told it'll take about *-*weeks this was in March ****. It is now Nov **,**** and I have yet to receive or hear about my fathers bc. I followed up every Friday after the *weeks have passed &had not received anything no word or help to getting his bc. No one answers the phone, you can't leave msg because box is full * day & not available the next. I went to the office several times as well and not once was I mentioned to bring anything that will help the process or that we had in put anything wrong. I tried the vital check online as well but because my father is homeless and his as well as my mother's belongings has been stolen I only have a copy of his expired HI license and American Samoa bc but neither of these were acceptable to renew his ID. They will not accept his social security card which is the only original document of his I have for that was being processed before his belongings were stolen. I live in Nevada but left my job to fly back home to take care of him as he fell ill. I tried all that I could think of and continue to try and do what I can to get his bc so I can move him and my mother here with me to better care for them. Vitalchek also ask for original documents or proof of his ID for some odd reason which I sent thru some off reason it continues to tell me it can not be processed. How do I go about this? What more can I do? Is their a number I can call to talk to an actual person? Please help me.
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Customer service issue
Reported by GetHuman-mtiffani
Nov 25th, 2018 - 10 mons ago
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GetHuman-mtiffani started working on this issue
Nov 25th, 2018 12:56am