My recent order is on hold pending "court documents"? Seriously? Why wasn't I told...

GetHuman-slnorr's customer service issue with VitalChek from July 2018

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The issue in GetHuman-slnorr's own words
My recent order is on hold pending "court documents"? Seriously? Why wasn't I told of this requirement from the state of Oregon BEFORE my credit card was charged. I clearly have no documents, as the deceased is over *** years old and has no other known descendants!*Order No. ********. I am seeking a full refund of the $**.** charge, and if it's not refunded, I will dispute this charge with my credit card company.**Susan Norris
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VitalChek

Customer service issue
Reported by GetHuman-slnorr
Jul 2nd, 2018 - a yr ago
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GetHuman-slnorr started working on this issue
Jul 2nd, 2018 8:52pm
GetHuman-slnorr indicated the issue is not fixed yet.
Jul 2nd, 2018 9:53pm