I ordered a birth certificate from Buffalo, NY. I received an email saying there was n...

GetHuman762121's customer service issue with VitalChek from June 2018

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Help with my VitalChek issue
Before contacting them, items GetHuman762121 may need:
Name, Order number, Email address, Billing address, and Phone number
GetHuman762121's next move: have a VitalChek rep call.
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The issue and preferred resolution, in GetHuman762121's own words:
I ordered a birth certificate from Buffalo, NY. I received an email saying there was no record in that name. The suburb is actually Kenmore, NY. I want to know that you are going to get this birth certificate. You have already charged my debit card, $**.**. I hope you are not planning on charging me without sending me the birth certificate. The order number is ********, the pin number is ******, Gregory Capell. Thank you.
I trust that VitalChek will make this right and come up with a resolution that is fair.
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VitalChek

Customer service issue
Reported by GetHuman762121
Jun 8th, 2018 - 2 mons ago
I have an issue with VitalChek too
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Seen by 2 customers so far
Similar issue to 269 others
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Timeline
GetHuman762121 started working on this issue
Jun 8th 2:53am