UPS lost my birth certificate and are undergoing an investigation. They cannot tell us...

GetHuman-jbomchil's customer service issue with VitalChek from June 2018

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UPS lost my birth certificate and are undergoing an investigation. They cannot tell us anything about it since VitalChek was the one that sent it. So if we are compensated for the loss, it will go through VitalChek. So I want to know what’s going on.
I trust that VitalChek will make this right and come up with a resolution that is fair.
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VitalChek

Customer service issue
Reported by GetHuman-jbomchil
Jun 6th, 2018 - 13d ago
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Timeline
GetHuman-jbomchil started working on this issue
Jun 6th 2:48pm
GetHuman-jbomchil indicated the issue is not fixed yet.
Jun 6th 8:33pm
GetHuman-jbomchil confirmed the issue is fixed. Hooray!
Jun 7th 5:03pm