I wanted to return omega *'s that contain soy that is not good for my cancer history, a...

GetHuman1149296's customer service issue with Vitacost from September 2018

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The issue in GetHuman1149296's own words
I wanted to return omega *'s that contain soy that is not good for my cancer history, after holding on the phone, the rep told me I would be credited for the merchandise and I should either discard it or donate. I told her I would donate it...as I did, however, Vitacost DID NOT live up to their end of the commitment by crediting my account! As as dedicated customer I am concerned why this was not done? Why should I have to check my account and keep on top of details when your customer service rep said she would take care of the refund to my account. Did this fall between the cracks? Would my credit have gone by the wayside if I did not stay on top of this. I have been an excellent consumer over the years. Please, tell me, what happened??

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Customer service issue
Reported by GetHuman1149296
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 62 others
0 customers following this


GetHuman1149296 started working on this issue
Sep 15th, 2018 11:41pm
GetHuman1149296 shared this issue with others over email
Sep 15th, 2018 11:42pm