I wanted to return omega *'s that contain soy that is not good for my cancer history, a...

GetHuman1149296's customer service issue with Vitacost from September 2018

3 views | 62 similar | 0 following
Help with my Vitacost issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Vitacost help.
Before contacting them, items GetHuman1149296 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1149296's own words
I wanted to return omega *'s that contain soy that is not good for my cancer history, after holding on the phone, the rep told me I would be credited for the merchandise and I should either discard it or donate. I told her I would donate it...as I did, however, Vitacost DID NOT live up to their end of the commitment by crediting my account! As as dedicated customer I am concerned why this was not done? Why should I have to check my account and keep on top of details when your customer service rep said she would take care of the refund to my account. Did this fall between the cracks? Would my credit have gone by the wayside if I did not stay on top of this. I have been an excellent consumer over the years. Please, tell me, what happened??

GetHuman1149296 did not yet indicate what Vitacost should do to make this right.

How GetHuman1149296 fixed the problem

We are waiting for GetHuman1149296 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vitacost's attention and get better help faster. Tap below to get started.
Having Vitacost issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1149296 fixes it.
This email address isn't valid

Vitacost

Customer service issue
Reported by GetHuman1149296
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 62 others
0 customers following this

Timeline

GetHuman1149296 started working on this issue
Sep 15th, 2018 11:41pm
GetHuman1149296 shared this issue with others over email
Sep 15th, 2018 11:42pm