I received order ********** this a.m. and, as many times before, the Mary's Garlic Rose...
GetHuman5530655's Complaint issue with Vitacost.com from March 2021
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I received order ********** this a.m. and, as many times before, the Mary's Garlic Rosemary Crackers are mere crumbs and small broken pieces. The box was caved in. Every other item in this shipment was wrapped either with the special paper as well as the air pillows. However, not once in this past year have the crackers ever been protected. In spite of my continued notifications about this completely unacceptable method of shipping fragile food products without padding, it's always the same. At this point, perhaps you should discontinue shipping crackers if they can't be protected or INSTRUCT THE PACKERS TO WRAP THE CRACKERS PROPERLY! It's a little difficult to eat a cracker with cheese when all there are is crumbs. *Thank you for taking care of this issue.
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