I ordered probiotics that had to be refrigerated. They were supposed to be delivered th...

GetHuman5278272's Complaint issue with Vitacost.com from September 2020

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The issue in GetHuman5278272's own words
I ordered probiotics that had to be refrigerated. They were supposed to be delivered the Thursday before Labor Day and Fedex sent a message that said they could not be delivered due to inclement weather in my area. It was not even raining that night. They were delivered the next week but only because the FedEx driver brought something else and my husband inquired about that order. After searching his truck he found them. Of course, since they were without ice at that point, they were DOA. I filed a claim with Fedex to pay for the probiotics, but they sent me a letter saying they had an agreement with Vitacost and I need to go through Vitacost. I called Vitacost a week ago and they said they would be delivering more probiotics and I would receive an email when they shipped. I still have not received an email or the new probiotics.

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Complaint issue
Reported by GetHuman5278272
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 476 others
0 customers following this


GetHuman5278272 started working on this issue
Sep 24th, 2020 8:31pm