My name is Trisha Sweetman. I ordered collagen. I received a box from Vitacost today. W...

GetHuman-lelinski's Complaint issue with from September 2020

Help with my issue
First: share to improve GetHuman-lelinski's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lelinski may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-lelinski's own words
My name is Trisha Sweetman. I ordered collagen. I received a box from Vitacost today. When I opened it, I was shocked to find * boxes of air-borne and the invoice showing I ordered Neocell derma Matrix collagen Types *&*. I called *X. The first time I requested a callback. when the callback finally came in and I answered the person hung up on me. I called back immediately and requested a callback. Once again when I answered, this time after only one ring I was hung up on again. So, I called again and waited **minutes. When the call was finally answered, it was a recording that said, "I am sorry the mailbox you have reached is full to leave an SMS message press *." I was not calling from a cell phone and after waiting all that time their should have been a person there. Order ***********

GetHuman-lelinski did not yet indicate what should do to make this right.

How GetHuman-lelinski fixed the problem

We are waiting for GetHuman-lelinski to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Complaint issue
Reported by GetHuman-lelinski
Sep 21st, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 497 others
0 customers following this


GetHuman-lelinski started working on this issue
Sep 21st, 2020 5:35pm
GetHuman-lelinski indicated the issue is not fixed yet.
Sep 22nd, 2020 11:01pm