My name is Trisha Sweetman. I ordered collagen. I received a box from Vitacost today. W...

GetHuman-lelinski's Complaint issue with Vitacost.com from September 2020

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The issue in GetHuman-lelinski's own words
My name is Trisha Sweetman. I ordered collagen. I received a box from Vitacost today. When I opened it, I was shocked to find * boxes of air-borne and the invoice showing I ordered Neocell derma Matrix collagen Types *&*. I called *X. The first time I requested a callback. when the callback finally came in and I answered the person hung up on me. I called back immediately and requested a callback. Once again when I answered, this time after only one ring I was hung up on again. So, I called again and waited **minutes. When the call was finally answered, it was a recording that said, "I am sorry the mailbox you have reached is full to leave an SMS message press *." I was not calling from a cell phone and after waiting all that time their should have been a person there. Order ***********

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*years
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Vitacost.com

Complaint issue
Reported by GetHuman-lelinski
Sep 21st, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 497 others
0 customers following this

Timeline

GetHuman-lelinski started working on this issue
Sep 21st, 2020 5:35pm
GetHuman-lelinski indicated the issue is not fixed yet.
Sep 22nd, 2020 11:01pm