I would contact the delivery company directly if I knew who they are. My order number...

GetHuman3775843's Complaint issue with Vitacost.com from October 2019

Help with my Vitacost.com issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3775843's own words
I would contact the delivery company directly if I knew who they are. My order number ********* was left yesterday, Oct. **th, in the middle of the driveway. This is a first. There was no menancing dog, no sprinklers going, no reason for this moronic mistake at all. I have been ordering from Vitacost for years. If you have any way of contacting the delivery service or can give me their number, that would be a good thing. Can you imagine backing the car out and running over my order? My neighbor called me to let me know, thankfully. I would not have discovered it until this morning if was still there at all.

GetHuman3775843 did not yet indicate what Vitacost.com should do to make this right.

How GetHuman3775843 fixed the problem
I e-mailed Vitacost customer service and told them their OnTrac delivery in Sonora left my order in the middle of the driveway to be stolen or run over. I received a reply the same day thanking me for letting them know and that they would contact the carrier so this never happens again. I did appreciate this very much.
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Complaint issue
Reported by GetHuman3775843
Oct 16th, 2019 - 3 years ago
GetHuman3775843 shared how to fix
Seen by 22 customers so far
Similar issue to 185 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman3775843 started working on this issue
Oct 16th, 2019 3:05pm
GetHuman3775843 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 2:02am