I had an appointment for an eye exam at vision works at Beachwood Mall, in Beachwood OH...

GetHuman5842841's customer service issue with Visionworks from March 2021

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The issue in GetHuman5842841's own words
I had an appointment for an eye exam at vision works at Beachwood Mall, in Beachwood OH. I understand that the store is allowed to admit so many inside the store. I was already admitted inside the store and had seen the Eye Doctor's assistant prior to seeing him. After I saw the assistant, I was told to have a seat in the area where people are who want to buy glasses because the eye exam waiting room did not have a place for me to sit. When I went to the other room * opticians asked if I needed help and I said that I am waiting for my examination by the Eye Doctor. Later one of the opticians said that I need to go and sit in the lobby because other people were coming in and they needed a place to sit. I was hurt and felt bad because I had made an appointment to be there and you are telling me to wait in the lobby. I noticed that the other people did not have an appointment and were just filling out an application to be seen by the Doctor. Also, in my opinion the area where I was sitting was not that crowded and I was not preventing someone else from not having a seat. I could not understand why the other people could not complete the application in the lobby and return it. Why would the optician send me to the lobby? I did not go to the lobby instead I went to the waiting room where I was supposed to get my eye exam and told the secretary what the optician told me. The secretary asked someone in the waiting room who was not there for an eye exam to give me his seat. My complaint is that I felt the optician was wrong for trying to make me sit in the lobby to wait and be called for an eye exam when I had made an appointment to be there. If I decide to get new glasses it will not be at that store, because I did not like the way customer service was presented to me by that optician.

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Customer service issue
Reported by GetHuman5842841
Mar 14th, 2021 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 28 others
0 customers following this


GetHuman5842841 started working on this issue
Mar 14th, 2021 7:35pm