I ordered a jacket from a company- it was wrong size( I picked too small size) and told...

GetHuman4505045's Complaint issue with Visa from September 2020

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The issue in GetHuman4505045's own words
I ordered a jacket from a company- it was wrong size( I picked too small size) and told them once we handled return I would order larger one. I followed all instructions and got nowhere- weird emails that I answered and they did not and will not reply no matter what I do. So I ordered the larger size (believing that they did have no problem returns). Well much to my surprise they sent the same size as the original order-WRONG AGAIN. WELL NOW I HAD TWO ITEMS TO RETURN AND WENT THRU THE RETURN PROCESS AGAIN ( OVER AND OVER) . I EVEN CONTACTED THE OWNER OF THE COMPANY AND STILL NOTHING. YOU CANNOT PHONE THIS COMPANY SO I AM STUCK EMAILING BUT I GET ABSOLUTELY NOTHING. I HAVE STARTED A DISPUTE AND WANT TO SIMPLY GET MY MONEY FROM THESE PEOPLE.*IT WOULD BE SO NICE IF I COULD TALK IN PERSON TO SOMEONE AND EXPLAIN IT MORE CLEARLY AND PERHAPS GET THIS DONE. **IT STARTED IN JULY AND I HAVE BEEN PATIENT BUT THEY JUST IGNORE ME LIKE I MIGHT GO AWAY.**I AM A SENIOR AND NO MONEY TO WASTE SO TRULY NEED YOUR HELP HERE- THEY CAN HAVE THEIR JACKETS BACK- I JUST WANT MY MONEY AND NEED VISA TO HELP ME GET IT.

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Complaint issue
Reported by GetHuman4505045
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 171 others
0 customers following this

Timeline

GetHuman4505045 started working on this issue
Sep 29th, 2020 2:34am