While renewing the registration for one of my cars yesterday, the payment portion got h...

GetHuman-marimone's customer service issue with Virginia Department of Motor Vehicles (DMV/RMV) from August 2018

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The issue in GetHuman-marimone's own words
While renewing the registration for one of my cars yesterday, the payment portion got hung up and never finished, so I didn't complete the registration. Now I can't get on the DMV site, won't accept me. I have been calling customer service over and over, either the phone rings and no one answers, or more likely it is busy. If it rings long enough, it goes to busy. I don't know if my registration was completed -- I am in limbo. Why can't the DMV run an efficient operation?
GetHuman-marimone did not yet indicate what Virginia Department of Motor Vehicles (DMV/RMV) should do to make this right.
I have an issue with Virginia Department of Motor Vehicles (DMV/RMV) too
How GetHuman-marimone fixed the problem
I never could reach anyone at DMV. Their call center is worthless. Although the payment portion of re-registration says the process is not complete until I return to the DMV site, which I believed (the payment appeared to not go through), I checked my credit card statement online and saw that the payment was made. I won't know for sure until I receive my license plate stickers in the mail.
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Virginia Department of Motor Vehicles (DMV/RMV)

Customer service issue
Reported by GetHuman-marimone
Aug 10th, 2018 - 7 mons ago
I have an issue with Virginia Department of Motor Vehicles (DMV/RMV) too
Fixed
GetHuman-marimone shared how to fix
Seen by 6 customers so far
Similar issue to 38 others
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Timeline
GetHuman-marimone started working on this issue
Aug 10th, 2018 2:42pm
GetHuman-marimone confirmed the issue is fixed. Hooray!
Aug 11th, 2018 5:46pm
GetHuman-marimone confirmed the issue is fixed. Hooray!
Aug 13th, 2018 7:15pm