Block on my license for no reason

GetHuman-harrisis's customer service issue with Virginia Department of Motor Vehicles (DMV/RMV) from May 2018

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The issue in GetHuman-harrisis's own words
Replace a stolen drivers license in Louisiana ... When I transferred my registration from VA to LA in **** they apparently failed to cancel it. Now, seven years later I lost my license(physically lost it or it was stolen) and when I went to get a new one they say VA has a block on me. I called VA DMV and after more than an hour on hold he told me I needed to provide proof of insurance from ****, which (because I am married to an organized pack rat) I faxed to them at once. No response. In the meantime I have no license and I’ve spent two whole days trying to resolve it. And even though he admits I did nothing wrong I have to pay $*** to get the block removed. the car was in LA, on the date he is talking about, egistered and insured in LA so I do not understand why VA is even involved. How can I resolve this?
I cancelled MY registration properly when I moved and the car was a.ways insured. They wanted proof, which I gave the. And it is still not resolved. They have my address, phone and email. Said I would hear back and did not.
Removing the block without a fee and apologizing for their errors.
** years
I sent proof of insurance and they said it is not good enough.... I contacted the Virginia Attorney general and my local delegate. Got a refund! but no apology.
I have an issue with Virginia Department of Motor Vehicles (DMV/RMV) too
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Virginia Department of Motor Vehicles (DMV/RMV)

Drivers license
Customer service issue
Reported by GetHuman-harrisis
May 18th, 2018 - a yr ago
I have an issue with Virginia Department of Motor Vehicles (DMV/RMV) too
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GetHuman-harrisis started working on this issue
May 18th, 2018 10:45pm
GetHuman-harrisis indicated the issue is not fixed yet.
May 18th, 2018 10:45pm
GetHuman-harrisis indicated the issue is not fixed yet.
May 20th, 2018 11:35pm
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May 20th, 2018 11:36pm
GetHuman-harrisis indicated the issue is not fixed yet.
May 22nd, 2018 3:51pm