GetHuman-harrisis's customer service issue with Virginia Department of Motor Vehicles (DMV/RMV) from May 2018
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The issue in GetHuman-harrisis's own words
Replace a stolen drivers license in Louisiana ... When I transferred my registration from VA to LA in **** they apparently failed to cancel it. Now, seven years later I lost my license(physically lost it or it was stolen) and when I went to get a new one they say VA has a block on me. I called VA DMV and after more than an hour on hold he told me I needed to provide proof of insurance from ****, which (because I am married to an organized pack rat) I faxed to them at once. No response. In the meantime I have no license and I’ve spent two whole days trying to resolve it. And even though he admits I did nothing wrong I have to pay $*** to get the block removed. the car was in LA, on the date he is talking about, egistered and insured in LA so I do not understand why VA is even involved. How can I resolve this?
I cancelled MY registration properly when I moved and the car was a.ways insured. They wanted proof, which I gave the. And it is still not resolved. They have my address, phone and email. Said I would hear back and did not.
Removing the block without a fee and apologizing for their errors.
I sent proof of insurance and they said it is not good enough.... I contacted the Virginia Attorney general and my local delegate. Got a refund! but no apology.
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