My phone is broken want to cancel service so I can get new cellphone

GetHuman4197152's customer service issue with Virgin Mobile from January 2020

Help with my Virgin Mobile issue
First: share to improve GetHuman4197152's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4197152 may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman4197152's own words
The problem: My phone is broken want to cancel service so I can get new cellphone
GetHuman4197152 did not yet indicate what Virgin Mobile should do to make this right.
How GetHuman4197152 fixed the problem
We are waiting for GetHuman4197152 to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Virgin Mobile's attention and get better help faster. Tap below to get started.
Having Virgin Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Virgin Mobile

Customer service issue
Reported by GetHuman4197152
Jan 3rd, 2020 - a mo ago
Not resolved
Seen by 2 customers so far
Similar issue to 1368 others
0 customers following this
GetHuman4197152 started working on this issue
Jan 3rd 10:33pm