I am not able to add a second payment method card to my account. *Every time I enter t...

GetHuman4194227's customer service issue with Virgin Mobile from January 2020

Help with my Virgin Mobile issue
The issue in GetHuman4194227's own words
I am not able to add a second payment method card to my account. *Every time I enter the information, it leads to a blank screen.*I need to pay my phone bill today with this card.
GetHuman4194227 did not yet indicate what Virgin Mobile should do to make this right.
How GetHuman4194227 fixed the problem
I called Virgin Mobile and spoke with a customer service representative.
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Virgin Mobile

Customer service issue
Reported by GetHuman4194227
Jan 3rd, 2020 - 2 mos ago
Fixed
GetHuman4194227 shared how to fix
Seen by 6 customers so far
Similar issue to 1368 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman4194227 started working on this issue
Jan 3rd 3:22pm
GetHuman4194227 confirmed the issue is fixed. Hooray!
Jan 3rd 8:55pm