I went to the Virgin Mobile USA website and wanted to contact customer support to unloc...

GetHuman-radcropr's Unlock Phone issue with Virgin Mobile from November 2019

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Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman-radcropr's own words
I went to the Virgin Mobile USA website and wanted to contact customer support to unlock my phone. I went to their contact page and in the form "Email us your question" I wrote all the info they should need to unlock my phone (or email me an unlock code). Long story short, * days have gone by and nothing has been sent to my email other than the original auto-response stating use case ********* if you need to contact us again about this email. I just want my phone unlocked so I can switch to a carrier that won't charge me extra to hotspot. I pay for * GB of *G LTE data each month and if I don't use it on my phone I should be able to access it via hotspot so that I may use the data I am entitled to before the month expires. I purchased the phone from the Virgin Mobile website in **** and have been on one of their prepaid plans for several years. My account is in good standing as I have enabled monthly autopay. There is no reason they should drag their feet except to keep me on for one more month.

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Virgin Mobile

Unlock Phone issue
Reported by GetHuman-radcropr
Nov 2nd, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 6692 others
0 customers following this

Timeline

GetHuman-radcropr started working on this issue
Nov 2nd, 2019 11:29pm
GetHuman-radcropr indicated the issue is not fixed yet.
Nov 3rd, 2019 3:40am
GetHuman-radcropr indicated the issue is not fixed yet.
Nov 4th, 2019 4:12am