I am unable to change the roaming settings on my US phone (Samsung J* Perx). I need to...

GetHuman3120817's customer service issue with Virgin Mobile from June 2019

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The issue in GetHuman3120817's own words
I am unable to change the roaming settings on my US phone (Samsung J* Perx). I need to use the phone in the EU and Montenegro next week.
GetHuman3120817 did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman3120817
Jun 20th, 2019 - 2 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 6 customers so far
Similar issue to 5407 others
0 customers following this
Timeline
GetHuman3120817 started working on this issue
Jun 20th 7:22pm