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Before contacting them, items GetHuman2642358 may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman2642358's own words
I was out of data and need it for my online business. My bill isn't due until April *th so I paid $** to get more data. It didn't give me a choice of amount of money to apply to current bill (March) to get more data) so I paid the amount I usually do. I'd like to apply any left over money to my April bill. If they charge me $** for ** days and there's no left over money, I'll find a different company.
GetHuman2642358 did not yet indicate what Virgin Mobile should do to make this right.
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