I went on*line today to pay a bill from my savings account. My account has been frozen...

GetHuman2463665's customer service issue with Virgin Mobile from March 2019

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The issue in GetHuman2463665's own words
I went on*line today to pay a bill from my savings account. My account has been frozen pending me sending proof of my National Insurance number.*They gave me a Free post address to post it to you but when I went to the post office they said that I couldn't send this recorded delivery as its free ?*I urgently need to get into my account so please will you send me an address to send this document to you so that I can have my account unblocked?
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Virgin Mobile

Customer service issue
Reported by GetHuman2463665
Mar 12th, 2019 - 5 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 1 customer so far
Similar issue to 3877 others
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Timeline
GetHuman2463665 started working on this issue
Mar 12th 7:06pm