My old LG phone would not work* & I tried multiple days, techs, & hours to switch to ph...

GetHuman2317295's customer service issue with Virgin Mobile from February 2019

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The issue in GetHuman2317295's own words
My old LG phone would not work* & I tried multiple days, techs, & hours to switch to phone I bought on VM website in ****. As it's obvious that **** phone won't connect to your current system, I want to buy a new phone on your Virgin Mobile website that I can transfer my account to & that will work with your system. Need to know if I buy any phone, or if not, which phones on that site can I use? Have tried calling your *-***-***-**** * & can't reach a live operator. PLEASE HELP ME...I live in an area that has been experiencing severe weather events & have no usable cell. My cell * **********. My pin * ******. My land line:*** ***-**** or email me.
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Virgin Mobile

Customer service issue
Reported by GetHuman2317295
Feb 27th, 2019 - 3 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 4 customers so far
Similar issue to 3683 others
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Timeline
GetHuman2317295 started working on this issue
Feb 27th 4:00pm