I’m a new pay as you go customer I topped up with £**.** and put it in for a big value...

GetHuman2154100's customer service issue with Virgin Mobile from February 2019

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The issue in GetHuman2154100's own words
I’m a new pay as you go customer I topped up with £**.** and put it in for a big value bundle pack I got a text saying all sorted And when I went to us my fone I was out of credit when it should be fine * ** days I’ve texted left messages and no one has replied back to me as a new costumer I’m disappointed I’d like it if you could rectify this as I can’t top up now for another month and I need my fone as I suffer with ill health and need my fone incase I have to fone the hospital
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Virgin Mobile

Customer service issue
Reported by GetHuman2154100
Feb 7th, 2019 - 4 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 3423 others
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Timeline
GetHuman2154100 started working on this issue
Feb 7th 1:50pm