I was in Edmonton from Dec. * to **, ****. On Dec. * I asked at the Virgin store in Pen...

GetHuman2151528's customer service issue with Virgin Mobile from February 2019

14 views
 | 
3419 similar
 | 
0 following
Help with my Virgin Mobile issue
Next: our robot will wait on hold for GetHuman2151528 to get a Virgin Mobile rep on the line!
Always use the GetHuman Phone tocall Virgin Mobile. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman2151528's own words
I was in Edmonton from Dec. * to **, ****. On Dec. * I asked at the Virgin store in Penticton if there would be any long distance charges for calls from Edmonton. The Virgin rep. asked my phone number and after checking on their computer told me there were no long distance charges for calls to anywhere in Canada. My recent VISA bill shows $**.** from Virgin in addition to my regular automatic payment. Please explain.This is my second attempt to get an answer. I am not pleased. Fred Anderson *** *** ****.
GetHuman2151528 did not yet indicate what Virgin Mobile should do to make this right.
I have an issue with Virgin Mobile too
How GetHuman2151528 fixed the problem
We are waiting for GetHuman2151528 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Virgin Mobile's attention and get better help faster. Tap below to get started.
Having Virgin Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2151528 fixes it.
This email address isn't valid

Virgin Mobile

Customer service issue
Reported by GetHuman2151528
Feb 7th, 2019 - 3 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 14 customers so far
Similar issue to 3419 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman2151528 started working on this issue
Feb 7th 1:18am
GetHuman2151528 indicated the issue is not fixed yet.
Feb 7th 6:25am
GetHuman2151528 indicated the issue is not fixed yet.
Feb 7th 7:39pm
GetHuman2151528 indicated the issue is not fixed yet.
Feb 7th 7:40pm
GetHuman2151528 indicated the issue is not fixed yet.
Feb 7th 7:40pm
GetHuman2151528 indicated the issue is not fixed yet.
Feb 8th 1:12am
GetHuman2151528 indicated the issue is not fixed yet.
Feb 8th 1:40am