I have an Virgin Mobile Hot Spot device which has not been activated for years. I no l...

GetHuman1957429's customer service issue with Virgin Mobile from January 2019

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The issue in GetHuman1957429's own words
I have an Virgin Mobile Hot Spot device which has not been activated for years. I no longer have the box*for the IED or DC number the computer is asking for. All I have is the numbers on back SID and password. I was hoping to reactivate it. Is it possible? I once had an account and password but that computer is since gone with the information on it! What can I do. The device on back says MIFI
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Virgin Mobile

Customer service issue
Reported by GetHuman1957429
Jan 13th, 2019 - 9 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 7 customers so far
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Timeline
GetHuman1957429 started working on this issue
Jan 13th 7:33pm