I am charged monthly on the same date and this month l was charged but than l wasn't a...

GetHuman-clairros's customer service issue with Virgin Mobile from December 2018

1 view | 2827 similar | 0 following
Help with my Virgin Mobile issue
Next: our robot will wait on hold for GetHuman-clairros to get a Virgin Mobile rep on the line!
Always use the GetHuman Phone to call Virgin Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-clairros's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-clairros may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman-clairros's own words
I am charged monthly on the same date and this month l was charged but than l wasn't a day after. My friend received a credit on her bill for Christmas for being a loyal customer. I thought your company did that for me this year and since l've been with virgin mobile longer than my friend who received her credit a few years back. However it was charged to my account on the **th after l spent money on my account thinking l was given a credit so now l have a ** dollar overdraft fee from my back because your company decided to put back that charge on my account. What you should have done was send me an email telling me it was a mistake that way l wouldn't have overdraft on my account. Now l have to pay that ** dollar overdraft fee which could have been your payment for next month.

GetHuman-clairros did not yet indicate what Virgin Mobile should do to make this right.

How GetHuman-clairros fixed the problem

We are waiting for GetHuman-clairros to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Mobile's attention and get better help faster. Tap below to get started.
Having Virgin Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-clairros fixes it.
This email address isn't valid

Virgin Mobile

Customer service issue
Reported by GetHuman-clairros
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2827 others
0 customers following this


GetHuman-clairros started working on this issue
Dec 27th, 2018 2:26am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers