Phone number **-***-***-**** last month when I put my money on my phone I spoke to a re...

GetHuman1527394's customer service issue with Virgin Mobile from November 2018

1 view | 2156 similar | 0 following
Help with my Virgin Mobile issue
Next: our robot will wait on hold for GetHuman1527394 to get a Virgin Mobile rep on the line!
Always use the GetHuman Phone to call Virgin Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1527394's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1527394 may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman1527394's own words
Phone number **-***-***-**** last month when I put my money on my phone I spoke to a representative I signed up for the * month free trial of tidal music service but after one month they have already charged me $*.** I should still have * months free he said it was * months free paid by Virgin Mobile and that's what it says on the phone for plans and other it has tidal * months trial listed I got it last month it was supposed to be for * months and for some reason they charged me after * month do you know why they are doing this and what the issue is the email address is signed up with is *****@***.com Tidal is trying to say I signed up using that email address and not through Virgin Mobile is what they're showing they said but last month I signed up through you guys and use the email address of * *****@***.com as the email address for it it's supposed to be free for * months through you guys at Virgin Mobile I had it for * month I should still have * months free but they already charged me $*.** only after one month was this a scam that wasn't really going on I don't know what's happening here why they charged my account it should have been free can you get back to me and let me know as soon as possible thank you very much

GetHuman1527394 did not yet indicate what Virgin Mobile should do to make this right.

How GetHuman1527394 fixed the problem

We are waiting for GetHuman1527394 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Mobile's attention and get better help faster. Tap below to get started.
Having Virgin Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1527394 fixes it.
This email address isn't valid

Virgin Mobile

Customer service issue
Reported by GetHuman1527394
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2156 others
0 customers following this


GetHuman1527394 started working on this issue
Nov 9th, 2018 5:15pm