Phone number **-***-***-**** last month when I put my money on my phone I spoke to a re...

GetHuman1527394's customer service issue with Virgin Mobile from November 2018

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The issue in GetHuman1527394's own words
Phone number **-***-***-**** last month when I put my money on my phone I spoke to a representative I signed up for the * month free trial of tidal music service but after one month they have already charged me $*.** I should still have * months free he said it was * months free paid by Virgin Mobile and that's what it says on the phone for plans and other it has tidal * months trial listed I got it last month it was supposed to be for * months and for some reason they charged me after * month do you know why they are doing this and what the issue is the email address is signed up with is *****@***.com Tidal is trying to say I signed up using that email address and not through Virgin Mobile is what they're showing they said but last month I signed up through you guys and use the email address of * *****@***.com as the email address for it it's supposed to be free for * months through you guys at Virgin Mobile I had it for * month I should still have * months free but they already charged me $*.** only after one month was this a scam that wasn't really going on I don't know what's happening here why they charged my account it should have been free can you get back to me and let me know as soon as possible thank you very much

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Virgin Mobile

Customer service issue
Reported by GetHuman1527394
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2156 others
0 customers following this

Timeline

GetHuman1527394 started working on this issue
Nov 9th, 2018 5:15pm