I was a subscriber to virgin mobile for a hot spot.during hurricane Harvey last year my...
GetHuman-brinlyjh's customer service issue with Virgin Mobile from September 2018
Help with my Virgin Mobile issue
First: share to improve GetHuman-brinlyjh's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-brinlyjh to get a Virgin Mobile rep on the line!
Always use the GetHuman Phone tocall Virgin Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-brinlyjh may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman-brinlyjh's own words
I was a subscriber to virgin mobile for a hot spot.during hurricane Harvey last year my house was flooded and my hot spot was ruined. I also lost paperwork with account information. I would like to cancel the account and stop the monthly billing. My info is**John h Brinly*Was in Friendswood Texas when I opened the account. The monthly charge was via American Express. I would like to close the account and stop the monthly payments since I no longer have the device. Pleas advise if you are able to assist in this matter.**John h Brinly**** century drive*Friendswood, Texas.
GetHuman-brinlyjh did not yet indicate what Virgin Mobile should do to make this right.
I have an issue with Virgin Mobile too
How GetHuman-brinlyjh fixed the problem
We are waiting for GetHuman-brinlyjh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.