You have taken my service away, even though September is paid for.

GetHuman-lberkery's customer service issue with Virgin Mobile from September 2018

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The issue in GetHuman-lberkery's own words
Use my phone and online access. ... I've paid for September on my account, using the "one time only" method with an updated version of my previous card, the new expire date * ****** and a new CVS number. VM website states that it was debited from my *** account and so does my bank account. Yet this morning my service was taken away with the message "card invalid" on the face plate. Why are you stealing my service? The card used was entirely valid. **Account: Lynn Berkery*PIN: *******Product: VM smart phone (ZTE - the only account that I have **.***month)*Virgin mobile needs to fix this: restore phone and cellular network service.*EMAIL RESPONSE
"They?"
VM needs to restore my service, or VM is guilty of theft. Why are you asking?
I don't know how long, many years, what difference does it make? You don't have a right to steal from your customers.
Nothing else, perhaps I should get a lawyer? You need to restore service. Obviously.
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Virgin Mobile

Base Plan: $** Unlimited Talk Text and Data with *GB *G LTE High Speed Data
Customer service issue
Reported by GetHuman-lberkery
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1471 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account

Timeline

GetHuman-lberkery started working on this issue
Sep 13th, 2018 9:41pm

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