My cell phone was just fine for the last six week,then three days ago I was not ablt to send or receive text or phone calls from my house.

GetHuman975597's customer service issue with Virgin Mobile from August 2018

Help with my Virgin Mobile issue
The issue in GetHuman975597's own words
I was trying to make a call from my home and it would not go through ... I can't text or call from my mobile phone at my house.Everything was working fine for the past six weeks,My carrier is Virgin Mobile,I had this issue around * seeks ago,and the trouble shooter,said to drive down my road about half a mile,and when I have * bars pull over and he gave me some numbers to put in then the problem was resolved.
When I tried to call out a recorded message came on and said she would connect me with an operator and then I could use a credit card to make a call,but the message just kept on repeating.
Just give me the numbers to put into my cell phone when I go down the road to get a good connection from the local tower
Over a year
I shut the phone off,took out the battery,waited thirty seconds,then put it back in. I turned the cell phone back on and couldn't text or call anyone,not even when I went outside to call
I have an issue with Virgin Mobile too
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Virgin Mobile

Samsung Galaxie mobile phone
Customer service issue
Reported by GetHuman975597
Aug 10th, 2018 - 7 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 12 customers so far
Similar issue to 1057 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman975597 started working on this issue
Aug 10th, 2018 4:03pm
GetHuman975597 indicated the issue is not fixed yet.
Aug 10th, 2018 7:13pm
GetHuman975597 indicated the issue is not fixed yet.
Aug 10th, 2018 7:30pm
GetHuman975597 indicated the issue is not fixed yet.
Aug 11th, 2018 5:44pm
GetHuman975597 indicated the issue is not fixed yet.
Aug 12th, 2018 1:43am
GetHuman975597 indicated the issue is not fixed yet.
Aug 13th, 2018 5:16pm
GetHuman975597 indicated the issue is not fixed yet.
Aug 13th, 2018 5:17pm