I activated an account and did so because I had an emergency. However, even though I go...

GetHuman856431's customer service issue with Virgin Mobile from July 2018

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The issue in GetHuman856431's own words
Make a simple call, get a phone for someone with severe anxiety, talk to him so he doesn't feel alone and distressed ... I activated an account and did so because I had an emergency. However, even though I got a number I can't make a call. When I try, I get an error message saying that my account could not be validated. I don't have a phone now and can't even call the virgin mobile customer support. I am beyond frustrated. I simply want to know how to get the phone validated, hopefully through the internet. So how do i do it?
The process for fixing issues is faulty. Why can't l call *** and get assistance. You want my money upfront but there is no recourse for a situation such as mine
I want to use this phone so how on earth do i get it validated?????
I have been a customer for years and I hoped this would mean easy proceedure. I am gravely disappointed.
Checked to see if phone is activated, it is, I have paid, I have a number, I can't use the phone. Tried calling ***, tried contacting virgin mobile, I am here. *** number was a fast busy.
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Virgin Mobile

Virgin mobile huawei
Customer service issue
Reported by GetHuman856431
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 621 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account

Timeline

GetHuman856431 started working on this issue
Jul 6th, 2018 10:07pm
GetHuman856431 indicated the issue is not fixed yet.
Jul 7th, 2018 11:58pm
GetHuman856431 indicated the issue is not fixed yet.
Jul 8th, 2018 12:23am
GetHuman856431 indicated the issue is not fixed yet.
Jul 8th, 2018 1:29am
GetHuman856431 indicated the issue is not fixed yet.
Jul 8th, 2018 1:40pm
GetHuman856431 indicated the issue is not fixed yet.
Jul 10th, 2018 12:40am

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