I purchased an ANS cell phone & paid $**.** *$*.** I did not like phone & sent it righ...

GetHuman-pattybab's customer service issue with Virgin Mobile from July 2018

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The issue in GetHuman-pattybab's own words
I purchased an ANS cell phone & paid $**.** *$*.** I did not like phone & sent it right back to Virgin moble. I was billed on ********* Now assurance is billing me for the phone I sent back to you. Please check your returns & notify assurance you received phone back. Impossible to get your customer service Patra Grimm assurance * ********** I was billed on my American Express VIRGIN MOBILE SENT ME A PREPAID RETURN LABEL. TOLD ME TO PUT ON THE RETURN LABEL & DROP IT IN ANY MAILBOX. I IDID JUST THAT. GOT A BILL FOR THE RETURNED PHONE ANYWAY. CHECK YOUR RETURNS THE PROLEM IS NOT FIXED.
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Virgin Mobile

Customer service issue
Reported by GetHuman-pattybab
Jul 3rd, 2018 - a yr ago
I have an issue with Virgin Mobile too
Fixed
Seen by 6 customers so far
Similar issue to 574 others
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Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-pattybab started working on this issue
Jul 3rd, 2018 1:41am
GetHuman-pattybab indicated the issue is not fixed yet.
Jul 4th, 2018 4:52pm
GetHuman-pattybab indicated the issue is not fixed yet.
Jul 4th, 2018 4:57pm