I have a Nokia phone serviced by Virgin Mobile...I pay $** every * months, but have bee...

GetHuman-lalale's customer service issue with Virgin Mobile from July 2018

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The issue in GetHuman-lalale's own words
I have a Nokia phone serviced by Virgin Mobile...I pay $** every * months, but have been in rehab with broken ankle and have had to use my phone quite a bit...my phone number is **********...Virgin is threatening to discontinue my service which I desperately need....they have my credit card number on file which they charge every * months....please use that card for any $ needed to use this phone....I don't have me credit cards with me here, but as I said you have my Visa card on file please FIX this..I need this phone
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Virgin Mobile

Customer service issue
Reported by GetHuman-lalale
Jul 2nd, 2018 - a yr ago
I have an issue with Virgin Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 570 others
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Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-lalale started working on this issue
Jul 2nd, 2018 8:10pm
GetHuman-lalale confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 11:30pm