My phone will not let me reset it. I follow all the prompts and it just sends me to sta...

GetHuman820415's customer service issue with Virgin Mobile from June 2018

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The issue in GetHuman820415's own words
My phone will not let me reset it. I follow all the prompts and it just sends me to start over again. Please help!!
GetHuman820415 did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman820415
Jun 25th, 2018 - 6 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 5 customers so far
Similar issue to 482 others
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Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman820415 started working on this issue
Jun 25th 11:15pm