I am not getting any signal * or one that doesn't cut out so much I can't tell the pers...

GetHuman-webbuck's customer service issue with Virgin Mobile from June 2018

Help with my Virgin Mobile issue
The issue in GetHuman-webbuck's own words
I am not getting any signal * or one that doesn't cut out so much I can't tell the person what my problem is ! this has happened before when they say I have zero balance ( yet my bill gets drawn from my credit card every mo. , just like it always has ! This is a very bad time for me to be without a phone , Help me !
GetHuman-webbuck did not yet indicate what Virgin Mobile should do to make this right.
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How GetHuman-webbuck fixed the problem
No Thank You !
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Virgin Mobile

Customer service issue
Reported by GetHuman-webbuck
Jun 25th, 2018 - 6 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 15 customers so far
Similar issue to 481 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-webbuck started working on this issue
Jun 25th 10:39pm
GetHuman-webbuck confirmed the issue is fixed. Hooray!
Jun 25th 11:44pm