I cannot find my Virgin Mobile cell phone I want to cancel the service, but I don't ha...

GetHuman811813's customer service issue with Virgin Mobile from June 2018

Help with my Virgin Mobile issue
The issue in GetHuman811813's own words
I cannot find my Virgin Mobile cell phone I want to cancel the service, but I don't have the cell phone *. My name is Jessie Roderick, I am on your records as i have had the phone for many years. I have tried calling customer service to no avail.
GetHuman811813 did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman811813
Jun 22nd, 2018 - 6 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 20 customers so far
Similar issue to 449 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman811813 started working on this issue
Jun 22nd 9:30pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 22nd 11:10pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 22nd 11:14pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 22nd 11:43pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 22nd 11:44pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 22nd 11:45pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 23rd 2:24am
GetHuman811813 indicated the issue is not fixed yet.
Jun 23rd 2:25am
GetHuman811813 indicated the issue is not fixed yet.
Jun 24th 12:47am
GetHuman811813 indicated the issue is not fixed yet.
Jun 24th 12:51am
GetHuman811813 indicated the issue is not fixed yet.
Jun 25th 2:50pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 25th 2:52pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 26th 12:47am
GetHuman811813 indicated the issue is not fixed yet.
Jun 26th 1:07pm
GetHuman811813 indicated the issue is not fixed yet.
Jun 26th 1:25pm
GetHuman811813 indicated the issue is not fixed yet.
Jul 2nd 4:42pm