i contacted customer service on june **st and talked to a customer service representati...

GetHuman851503's customer service issue with Virgin Mobile from July 2018

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The issue in GetHuman851503's own words
i contacted customer service on june **st and talked to a customer service representatives regarding my dead battery. i had already called earlier and took the steps, (even though) very hard to understand representative, and did that. on june **st this representative (WHOM I COULD ) barely understand was very very very rude to me ,,,i spelled out my address, name ,,,etc. over and over but she did not understand what i said, as, she got ruder i asked to speak to her supervisor and she said (yelling, i will not transfer you)...) and then said i will send battery,,,as of today july *th i still have not received my battery,.,,i have so many problems with phone from virgin mobile, my name is carol deans,,my pin number is ****** and secret question "little one" i do not have a phone of course for you to call my email address is *****@***.com please reply promptly, as i have had surgery and need a phone asap for emergencies etc. and of course, i should not have to pay for it..carol deans

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Virgin Mobile

Customer service issue
Reported by GetHuman851503
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 2 customers so far
Similar issue to 599 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account

Timeline

GetHuman851503 started working on this issue
Jul 5th, 2018 4:03pm
GetHuman851503 indicated the issue is not fixed yet.
Jul 5th, 2018 11:28pm